- For self-catering reservations the price is the rate for the whole house including linen and towels, car parking and wifi.
- Reservations made less than six weeks prior to the arrival date will be required to be paid in full at the time of booking.
For self catering bookings of a week or less
- A non-refundable, non-transferable 25% deposit is required at the time of booking.
- The balance is payable six weeks prior to your arrival date
For self catering bookings of longer than one week
- A non-refundable, non-transferable 50% deposit is required at the time of booking.
- The balance is payable 12 weeks prior to your arrival date.
- For guesthouse bookings the prices are room-only.
- We take payment on booking.
- Private parking is available on a first come first served basis. It is free throughout your stay and is at your own risk.
Payment methods for all reservations
- The following forms of payment are accepted: cash, all major national and international debit and credit cards (except AMEX) and BACs transfers.
Cancellation and Insurance
- If you need to cancel your stay with us please contact us as soon as possible.
- For self-catering stays, if you cancel your reservation more than six weeks before the start of your stay you will forfeit your deposit, unless we are able to re-sell the dates of your stay.
- For self-catering and guesthouse stays, if you cancel your reservation within six weeks of your arrival date then the full balance remains payable. If we are able to re-sell the dates of your stay we will however refund all monies paid.
- For groups or businesses wishing to hire Cumbria House for organised events we require full payment upon reservation. If you cancel the event at any time we will refund the full payment only if we are able to re-sell these dates.
- In the event of a National Lockdown that coincides with your stay, where you are unable to travel, and where we are prevented from opening, you will receive a full refund.
- In the event of a Regional Lockdown where the address given on the reservation is placed under this lockdown, and the period of restriction covers the period of your reservation, you will receive a full refund. Please note that this applies only to the address given on the booking by the lead booker.
- Any other reasons for an inability to travel, or decision not to travel, remain at your own risk and do not give rise to a right to cancel your booking or receive a refund.
- We therefore strongly advise that you take out comprehensive UK travel insurance to cover you against cancellation. It is the responsibility of the lead booker to acquire appropriate insurance for the whole group, including cancellation and curtailment.
Non-availability of accommodation
- We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would however attempt to offer you alternative accommodation of a similar standard. If this was not possible, or unacceptable to you, then we would refund all monies paid by you for the holiday. Cumbria House’s liability would not extend beyond this refund.
Children
- Self-catering: reservations we accept children of all ages.
- Guesthouse: reservations we accept children over the age of five.
Smoking
- Cumbria House is a strictly non-smoking establishment. If any evidence of smoking is found in rooms guests will be asked to leave immediately and will be liable for the full cost of their stay. In addition to this an excess of £150 will be charged to cover the cost of deep cleaning.
Pets
- Guesthouse: Unfortunately we do not allow dogs as part of guesthouse stays.
- Self-catering: We allow dogs as part of a self-catering group by prior arrangement. To help us keep the space in great condition for all our guests, please adhere to the following rules:
- Lower Ground Floor Only Please restrict dogs to the lower ground floor at all times.
- No Unattended Dogs Dogs must never be left alone in the property while you are out. Unfamiliar surroundings can cause anxiety, which has previously resulted in damaged rugs and furnishings
- Accidents & Damage We understand that mishaps occasionally happen. Please report any damage or accidents to us before check-out. Guests are responsible for the repair, replacement, or deep-cleaning costs associated with any pet-related damage.
Arrival
- Self-catering: Check-in is after 4pm on the day of arrival. You are welcome to park your car on our car park from any time on the day of your arrival.
- Guesthouse: Check-in is between 4-7pm. So that we can manage the flow of guests, please contact us on the day to let us know your estimated arrival time. If you are arriving after 7pm we may need to provide you with a smart lock code, so please let us know if you will need this.
Departure
- Self-catering: check-out is 10am and guests are asked to ensure that the house is left clean and tidy and in a similar condition to when they arrived.
- Guesthouse: check-out is 10am.
Damages and Breakages
- Please take care when staying at Cumbria House. You are responsible and liable for any breakages and damages which you cause to the accommodation or its contents. Please report any spills, damages or breakages as soon as they occur. We may need make a charge for repair if the damage or breakage is significant.
- A charge of £20 will be levied for replacement room keys should the need arise.
- A charge may be made for self-catering guests if, after vacating the property, additional cleaning is required beyond what would be reasonably expected.
Liability
- Cumbria House does not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions.
Privacy Policy
- Any data collected during the course of your booking may be held on computer. With your permission we may from time to time contact you about promotions and offers. We will never share your details with third parties.
Reservations made by businesses
- We will provide individual Terms and Conditions for each block booking.
