Terms & Conditions

Prices

For self-catering reservations the price is the rate for the whole house including linen, car parking and wifi.

Retreat prices are for room and full board plus stated activities.

Private parking is free during your stay and is at your own risk.

The following forms of payment are accepted: cash, all major national and international debit and credit cards (except AMEX) and BACs transfers.

Children

For self-catering reservations we accept children of all ages.

Smoking

Cumbria House is a strictly non-smoking establishment. If any evidence of smoking is found in rooms guests will be asked to leave immediately and will be liable for the full cost of their stay. In addition to this an excess of £150 will be charged to cover the cost of deep cleaning.

Pets

We regret that we do not accept pets at Cumbria House.

Cancellation and Insurance

If you need to cancel your stay with us please contact us as soon as possible.

For cancellation of self-catering reservations: We take no payment until the day of your arrival. Payment is required one week prior to arrival (unless otherwise requested).  If a guest cancels a reservation due to Covid-related issues (including track and trace or group isolation requirements or through extended lock-down restriction) we will not take any payment. For non-Covid issues, if we are able to re-sell the accommodation for that same period no payment will be taken. If we cannot re-sell the accommodation then the guest would be liable for the full cost of their stay. Therefore we recommend that you take out holiday insurance in the event that you need to cancel for non-Covid related reasons.

For Retreat reservations: A 50% deposit is due 6 weeks prior to the start of the retreat (this is processed on the card supplied at booking unless otherwise requested). If a guest cancels a reservation within this period we will make every attempt to re-fill their place on the retreat.  If we are able to fill their place then the guest will receive a full refund of their deposit. If no new booking can be made then the guest will be liable for the deposit. We recommend that you take out holiday insurance in the event that you need to cancel. Final payment will be taken on arrival at the retreat.

Non-availability of accommodation

We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would however attempt to offer you alternative accommodation of a similar standard. If this was not possible, or unacceptable to you, then we would refund all monies paid by you for the holiday. Cumbria House’s liability would not extend beyond this refund.

Arrival

For self catering: Check in is after 5pm on the day of arrival. You are welcome to park your car on our car park from any time on the day of your arrival.

For Retreat: please refer to the timetable appropriate for your Retreat.  Additional accommodation may be available prior to the start of the retreat upon request.

Departure

For self-catering: check-out is 10am and guests are asked to ensure that the house is left clean and tidy and in a similar condition to when they arrived.

For Retreats: please refer to the timetable appropriate for your Retreat.

Damages and Breakages

Please take care when staying at Cumbria House. You are responsible and liable for any breakages and damages which you cause to the accommodation or its contents. Please report any spills, damages or breakages as soon as they occur. We may need make a charge for repair if the damage or breakage is significant.

A charge of £20 will be levied for replacement room keys should the need arise.

A charge may be made for self-catering guests if, after vacating the property, additional cleaning is required beyond what would be reasonably expected.

Liability

Cumbria House does not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions.

Privacy Policy

Any data collected during the course of your booking may be held on computer. With your permission we may from time to time contact you about promotions and offers. We will never share your details with third parties.

For reservations made by any businesses we will provide individual Terms and Conditions for each block booking.

We also reserve the right to alter our Terms and Conditions retrospectively, for any reservation, under exceptional circumstances